We understand the anticipation of waiting for your packages - we are exactly the same!
Due to the nature of all our products, we need time to design, create, manufacture and ship your products to you - this means it takes time.
Generally we recommend a minimum timeframe of 10 - 15 working days for your beautiful products to be created, sorted and posted. This is the actual time to make the product - before we hand it to the courier.
We will keep you updated throughout the whole production process and you'll receive a confirmation email from us when your order is ready for the Courier to collect and then you'll know its on the way to you the next business day. The approximate timeframes for non-peak times of the year are
* Digital proof within 1-3 business days
* Once approved, production time may take up to 10-15 business days
* Shipping time is 3-10 business days
depending on your area and shipping option selected during checkout
If you need your order by a specific
date, please make sure you enter this in the notes section of your order
and we will do our best to accommodate your request. If you place an order under these timeframes then we cannot be held responsible if you order is late or delayed.
Please ensure you talk to us FIRST before placing an order under 3 weeks.
Once we have packaged up your parcel and
handed it over to Australia Post or the Courier, travel times within Australia
will depend on where you are located and which postage option you chose during
NOTE - this is just shipping times, production times can be found above
Express Post Shipping
If you are on a tight timeframe, we suggest opting for Express Post to ensure
your parcel arrives quickly. Note that Express Postage times START once
we've handed your parcel over to the Courier - production times above still
apply of +2-3 weeks.
Flat Rate Shipping
If you are not needing your items in a super hurry,
please choose our Flat Rate Shipping option during checkout. We send all
our parcels via regular tracked shipping with Australia Post. You will
receive a tracking notification via email once your order is shipped.
Please visit the Australia Post Website for current deliver timeframes.
Australia Post suggest as a guide 6 to 10
business days for expected delivery to most areas of Australia. For
a more specific guide visit the Australia Post website and enter your postcode along
with ours 7250.
While we try to get your products to
you as fast as possible, we are not responsible for delays once the package has
been shipped, and we are not liable for any damage or cost caused by delay in
shipping or delivery.
Rates (calculated at checkout)
Collection from studio Launceston FREE
Flat Rate Shipping Aus wide Cake Toppers $ 10.00
Flat Rate Shipping Australia wide $ 12.00
Flat Rate Shipping Aus wide Large Signs $ 20.00
Express Post Shipping Australia wide $ 20-$25
Shipping and handling fees will be added to your invoice upon checkout.
Failing this, we will issue an invoice for the difference should there be any
We ship to Australia and New Zealand only
at this stage.
Our studio and workshop is located in Launceston, Tasmania so if you're not too far away you are more than welcome to pop in to pick up your order when it is ready. This often means you can have it in your hands sooner too!
Just make sure you have received the READY notification via email before you arrive - so we can ensure our dispatch team have your items packaged and ready to go.
The Ready Notification email will contain a pick up appointment link - so you can choose a time and date that is suitable for you.
Given the current covid climate, we are offering contactless collection so you click the appointment time and we will have your parcel out ready for collection when you arrive.
We understand that sometimes its a little overwhelming with all the designs and the different fonts and pretty embellishments etc. but we can only change the design 3 times.
We have lots of orders coming through daily and although we want to give you our 100% attention, we have many other customers to help too.
All files allow a total of 3 revisions. Should you require alterations to the design that Silver Belle Design supplies, you may request up to 3 revisions without additional charges. Beyond the 3 requests, additional design charges will apply at $50.00 per hour or part thereof.
We have an option on the front page of the Website to Lookup Your Current Order to see what the status is.
During the design, production and finishing process we keep you updated so you know where your order is at. It may seem that we are jumping into your Inbox every other day, but we would prefer that than complete darkness .... crickets ... no communication.
If you send an email over the weekend, please patiently await our response by Monday and please refrain from sending multiple emails, as this will cause your email thread to be bumped to the back of our list which will take longer.
Due to our high volume of emails, we do our best to respond within 24 hours, but sometimes it can take a little longer at the height of peak season.
We work in timber and acrylic (perspex). Most pieces are available in timber or acrylic in a variety of colours and styles. Generally acrylic and timber are between 3mm - 6mm in thickness. If you are unsure as to the thickness you require, please contact us prior to purchase.
In acrylic we stock a variety of colours: black, white, mirror gold, mirror silver, mirror rose gold, light blue, dark blue, red, pink, orange, clear, purple, dark green and light green, however, we are able to source an array of other colours from our supplier - just ask!
In timber we generally work in premium Tasmanian plywood veneer manufactured here in Tassie. We also work with a Bamboo veneer for our signage and photo printed timbers.
We gladly welcome custom artwork if it
meets a few specific file requirements. Please forward your artwork to us
for review to ensure that it is a project that we can take on and that it is
compatible with our procedures.
Specifications for custom graphic engraving
and laser cutting (must meet all 3 for the best quality):
·Plain Black and Plain White (no
grey scales or additional colours)
·PDF file only - no other file
formats will be accepted
·All font names and/or sent with
font files in case reproduction is required.
Note: Any pixelation/ blurriness shown
in the provided artwork will reflect onto the final product. Any thin lines may
not show at all (if engraving) or will be very fragile (if laser cutting). By
submitting a personal design you are agreeing to the quality as provided.
No refunds are available on custom or
All our Personalised Products and Custom Designs are made to order according to
your specifications so changes and requests for returns or re-makes where
you've made a mistake or simply changed your mind just are not possible. Products crafted and manufactured by Silver
Belle Design are personalised and as such are not able to be returned due to change
of mind. All customised designs require full payment prior to
Orders cancelled prior to the commencement of the design process is at the
discretion of Silver Belle Design and may not occur any fees or charges.
This will be advised via email on a case-by-case basis.
If your order is cancelled after design
files are supplied via email, then an administrative fee of $45.00 inc gst is
applicable for the work undertaken to date. This fee will be deducted
from the amount refunded to the client as an Administrative Fee.
If an order has progresses to the production
team, then cancellation is not available for the order and it will progress as
Every order is thoroughly inspected prior
to shipment and packaged in a manner to aid in damage prevention. Even so, if
there are any damaged or defected goods, please notify us within 48 hours of
receiving your package. Any issues brought to our attention after the 48
hours has expired will limit the possibility of us addressing the matter at
hand without incurring additional costs.
If any item in your parcel is damaged
during postage we suggest you submit a claim for compensation with Australia post within
a 48 hour period after receiving your order. Please also notify us of the claim
so that we can contact you with any communication Australia Post provides us
regarding your order at firstname.lastname@example.org.
Please include photographs of the damaged item in its original packaging and
details of your claim with Australia Post. Please note: they will only allow
compensation claims for 30 days after receipt of your parcel.
If you encounter any issues with the service
provided by Australia Post, including non-delivery of a parcel or if any part
of your order is damaged during transit, you can contact them directly by
telephone on 13 13 19.
various web pages operated by Silver Belle Design. The Silver Belle Design
website is offered to you on the condition of your acceptance without
modification of the terms, conditions and notices contained herein. Your use of
the Silver Belle Design website constitutes your agreement to all such
terms, conditions and notices.
Privacy & Security Your privacy & security is important to us, we
will never share, sell or disclose your personal information or email address
with anyone. The Silver Belle Design website shopping cart is 128 bit
encryption so you can be assured that all your details are safe and secure.
Also we do not store any customer payment information, all information is
deleted or destroyed after your payment has been processed.
While we will never share your personal
details, from time to time we may use photos and/or videos of our products with
your images/photos/logos on them for promotion and marketing on our digital
channels (including, but not limited to: our website, our social media, our
emails). You can request for products with your images/photos/logos not to
be used for our promotional purposes by emailing us at email@example.com
with your order number and a specific request not to include any of the pieces
from your order in our image/video promotions and marketing.
Disclaimer We endeavour to keep all information on
the Silver Belle Design website accurate and up to date at all times
however we cannot be considered to be absolutely accurate at all times and do
not claim to be. We reserve the right to make changes to prices, promotions and
any website content at any time and without prior notice and at our sole
www.silverbelledesign.com All ordering of our products is undertaken online
via this website. When you place an order for a product you are offering
to buy if for the price stated, subject to these Terms. Once an order is placed online we will send
you an email confirmation that we have received your order. This email
conformation is produced automatically so that you have a confirmation of the
Silver Belle Design may cancel an order and
not supply if it is deemed reasonable to do so and may change or discontinue
the availability of products at any time at its sole discretion. Any
payment made for cancelled products will be refunded in full.
Silver Belle Design accepts credit card, AfterPay, direct deposit and
PayPal. Online payments are accepted through this website only. The
website will calculate the correct amount along with shipping and handling
fees. All promotions are offered periodically and are offered at the
discretion of Silver Belle Design.
Pricing All prices on the Silver Belle Design website are shown
in Australian dollars and are subject to GST. Whilst we always try to
ensure the prices on the website are accurate, errors may occur. If
we make an error in pricing of the products in your order, we will let you know
as soon as possible via email. We will then give you the option of
cancelling your order or making the payment for the difference in cost.
Payment prior to production
Payment for all orders with Silver Belle Design is required prior to the
commencement of the design process. No products will be sent to
production without full payment being made.